•Personnel Delegates - Their job to present individual and
collective complaints
–Can be grievance or alleged legal violation
–Can also be new demand
–Employer must meet with personnel delegates monthly
•Shop representatives ‑ represent union but have only
observer status
•Labor
Court is the legally required last step for all grievances
–Bi‑partite
–Elected members by labor and management
–Available to union and non‑union employees to deal with
legal violations, violations of collective agreements, or violations of
individual contracts of employment