WILLIAM S. THIEKE

INFORMATION TECHNOLOGY SERVICES

238 REILLY HALL

1419 SALT SPRINGS ROAD, SYRACUSE, NY 13214

 (315)445-4599

THIEKEWS@LEMOYNE.EDU

EDUCATION

DOCTOR OF PHILOSOPHY IN HIGHER EDUCATION. School of Education, Syracuse University. May 8, 1994.Concentration in Student Affairs Administration and Student Development Theory.

MASTERS OF PUBLIC ADMINISTRATION. Maxwell School, Syracuse University. May 7, 1983. Concentration in science, technology, and public policy.

BACHELOR OF SCIENCE. S.U.N.Y. College of Environmental Science and Forestry at Syracuse. May 10, 1980. Graduated Cum Laude. Member Alpha Xi Sigma Forestry Honor Society.

PROFESSIONAL EMPLOYMENT

General Duties: Provide primary support for Faculty in the use of existing technology at the College and research and develop new technology initiatives to enhance instruction and assist faculty in supporting the educational mission of the College. In addition, work in conjunction with the Support Services team to provide general computer assistance and connectivity for faculty, students and staff. Specific responsibilities include:

• Primary responsibility for administration and management of the College's Blackboard course management server. Responsible for setting up faculty and student accounts and instructing and assisting faculty in publishing course information online.
• Primary responsibility for all faculty training initiatives.
• Chair the College's Academic Technology Advisory Committee.
• Coordinator of RESNET for opening 2000 thru current. Coordinated IT staff in getting 500 first-year students connected to the campus network, including documentation, accounts, software and installations.
• Administer the College "Pay for Print" program.
• Coordinated development of the College's Help Desk web site, Blackboard Support web site and the Academic Technologies web site.

ADJUNCT FACULTY, MATHEMATICS DEPARTMENT- Le Moyne College, Syracuse, New York. August 2001- December 2002..

General Duties: Instructor for an entry level computer science course. The course was a hands-on course covering basic introduction to computers, basic computing systems, a short unit on HTML and in depth overage of the Microsoft Office Suite including MS Word, MS Excel, MS Access, and MS Powerpoint.

ASSISTANT DIRECTOR, INFORMATION TECHNOLOGY SERVICES- INSTRUCTIONAL TECHNOLOGY SUPPORT, Hamilton College, Clinton, New York. December 1997-November 1999.

General Duties: Provided primary support and direction for the public computing labs, distributed electronic classrooms and the administered the student program for Information Technology Services. Specific responsibilities included:

• Support and maintenance of 7 public computing labs containing 81 Macs and 44 PC's connected to Novell, Windows NT, Appleshare and Unix servers.
• Development and maintenance of the Server images supporting the public machines.
• Facility scheduling and coordination of public labs.
• Setup and maintenance of 8 lecterns containing computers with data projectors in standard classrooms for faculty use in instruction.
• License purchase, renewal and distribution for specialty class software
• Setup and maintenance of the campus Keyserver.
• Creating & maintaining installers for keyed applications.
• Hiring, Training, Payroll and Administration for 50 student staff.
• Direct supervision of 34 students.
• NDS administrator for server supporting the public labs
• Chair of the New Student Connections committee responsible for planning and implementation of network connectivity for all new students.

COMPUTER AND SOFTWARE SUPPORT SPECIALIST, OCM BOCES, Syracuse, New York. September 1996 - December 1997.

General Duties: Provided technical support, repair and troubleshooting for IBM, Macintosh, Novell Netware, Microsoft NT Networks, multiple software packages and hardware issues.

• Set up new Windows NT 4.0 server including establishment of peer-to-peer network for Auburn Central Schools.
• Trained in Windows 95, Microsoft NT 4.0 Server and Novell Netware 4.11
• Specialized in setting up desktop security protocols for local users.

ASSISTANT TO THE DIRECTOR OF RESIDENCE LIFE, Syracuse University, Syracuse, New York. July 1995 -June 1996.

General Duties: A full-time, temporary position responsible for all assessment functions within the division; computing resources, including network setup and administration, computer training, installations, troubleshooting, and hardware and software purchases; development of new publications for the division, and revisions to existing public relations materials and staff manuals; liaison with Admissions office for opening weekend, perspective student tour days and the First Year Early Alert program; and data analysis, special reports and research for the Director.

• Provided technical support to professional staff in the establishment of new network links between the Central office and the University's eleven residence halls for 40 Macintosh computers. Coordinated the installation and redistribution of computers and established training sessions for clerical staff on new software applications.

COMPUTER CONSULTANT, SINGER TRANSPORT INC. , Syracuse, NY. February 1995 - August 1997.

General Duties: Work directly with the President conducting selected inventory audits and balancing company books with selected clients. Responsible for providing computer support for inventory and financial data for the President.

• Investigated an inventory shortage of $18,000 reduced companies responsibility to only $1,500.
• Developed an original computer program for the President to facilitate weekly reporting of sales revenue and profit and loss statements to the company Board of Trustees.
• Developed an original "user friendly" inventory management program for computer novices to reduce inventory problems. Program was interactive and automatically printed all necessary paper records and tracked inventory of selected commodities.

DIRECTOR OF STUDENT ACTIVITIES (Interim), Onondaga Community College, Syracuse, New York. October 1993- August 1994.

General duties: Worked with the Student Government and campus clubs to develop a comprehensive program of activities for a diverse population of 9000 students. Monitored budgets totaling $600,000. Assisted Director of Athletics in developing and maintaining all aspects of the College's Intercollegiate Athletic program, including budget, scheduling, public relations, eligibility, and supervision of coaches.

• Developed and implemented training for Student Officers, Senators, and other student leaders.
• Developed a proposal for the centralized coordination of scheduling of campus activities, involving computerized booking and confirmations.
• Revised the colleges off campus housing data base from paper to interactive computer database.
• Developed faculty resource guide for use by students and others for programs and presentations.
• Proposed and implemented a comprehensive revision of funding for the colleges Intercollegiate Athletic Program. Provided for a stable base level of funding from the student activity fees.
• Proposed and implemented that Intercollegiate coaches become college employees rather than employees of the Student Government Association, providing more accountability for athletics.
• Assisted in revising budget reporting format for the Student Government to accurately reflect allocations and expenses for both fundraised and student activity fee monies.
• Assisted in revising the college's new student orientation to include increased faculty interaction and a larger educational component.
• Conducted a comprehensive review of the Intercollegiate Athletic program and its compliance with Title IX. Made recommendation of additional women's teams to bring the college into compliance.

DIRECTOR OF HOUSING AND OPERATIONS (Acting), Le Moyne College, Syracuse, N.Y. February 1988 -June 1988.

General Duties: Coordinated housing assignments, Spring room lottery for all returning students, room changes and furnishing orders for a 1350 bed residence program.

DIRECTOR OF RESIDENCE LIFE, Le Moyne College, Syracuse, New York. July 1985- June 1988.

General Duties: Coordinated all aspects of a residence life program of 1350 students, four professional staff and 38 Resident Advisors in five traditional residence halls, three houses and student apartments with non-salary budget lines totaling $70,000. Assisted in the coordination of judicial proceedings, facilities planning, summer housing and conference operations, dining services, and housekeeping operations. Participated with the Student Life Staff in determining campus policies and coordinating campus events.

• Chaired Alcohol Policy Task Force charged with developing a comprehensive new alcohol policy to comply with change in the New York State legal drinking age from 19 to 21 years of age. Responsible for implementing new policy in the residence hall system and educating students on the changes.
• Developed and tested a comprehensive Quality of Residence Life Survey to be issued annually to students to gauge satisfaction with facilities and programs offered.
• Revised resident advisor staff selection procedures to make the process more rigorous effective.
• Proposed and implemented change from graduate student directors to full-time masters-level professional staff in each of the residence halls.
• Proposed and established functional duty offices in each of the residence halls.
• Developed and implemented comprehensive evaluation process for all levels of residence life staff.
• Revised policies and took over coordination of room key distribution and replacement for campus residences.
• Proposed and assisted in the design of an enhanced building security and electronic entry monitoring system.
• Directed selection, training, staff development and evaluation of Professional staff and Resident Advisors.

RESIDENCE HALL DIRECTOR, Syracuse University, Syracuse, New York. July 1983- June 1985.

General Duties: Managed and administered a 600 bed, freshman residence hall including training, supervision and evaluation of two graduate assistants, 16 RA's, and a receptionist. Participated in the development and co-taught leadership development programs and advised student organizations.

GRADUATE STUDENT/ OTHER EMPLOYMENT

GRADUATE ASSISTANT, Division of Summer Sessions, Syracuse University, Syracuse, New York. July 1989-June 1993.

General Duties: Worked as an administrative assistant responsible for monitoring, compiling and reporting data on enrollments for 4500 students and income totaling $7,000,000 for the Division.

• Revised the reporting of enrollment and income data from paper and pencil method to interactive computer spreadsheet programs.
• Developed computerized data entry program using Lotus 123 to facilitate reporting and summarization of daily enrollment statistics and financial transactions for the Office.
• Revised the Division's annual report to include enhanced graphics and computerized and automated spreadsheets so that they updated automatically from enrollment records.
• Compiled and generated computerized annual report for the division.
• Developed computerized data entry programs for selected office operations.
• Assisted office staff in running main campus on-line course registrations and office operations.
• Coordinated installation and instruction for all hardware and software for the Division's twelve computers. Acted as the informal network administrator and computer troubleshooter for the division.
• Assisted in the development and co-taught a hands-on science program for children age 6-12 entitled "Exploring Science and Nature".

GRADUATE ASSISTANT, Department of Professional Development, Syracuse University. October 1988- May 1989.

General Duties: Assisted with research, computer analysis, data entry, and the Weekend Scholar Program for the Department of Higher Post-Secondary Education.

GRADUATE STUDENT COORDINATOR, Residential Dining Services, Syracuse University. August 1988- August 1989.

General Duties: Supervised and coordinated hiring, payroll, training and staff development for two assistant coordinators, 60 student managers and supervisors and 450 student employees.

PUBLICATIONS AND PRESENTATIONS

• Thieke, W. (2006) Pay for Print vs. Print Conservation: It’s All In How You “Sell” It. Presentation at EDUCAUSE Annual Conference, Dallas, Texas.
  
• Thieke, W and Gervasi, K. (2006) Pay for Print vs. Print Conservation: It’s All In How You “Sell” It. Presentation at NERCOMP Annual Conference, Worchester, Massachusetts.
  
• Mahoney, B., Touhey, M.,and Thieke, W. (2003) Blackboard 6 Overview. Presentation at Teaching Tools 2003 Annual Workshop, Syracuse University, Syracuse, New York.
  
• Mahoney, B., Touhey, M., Thieke, W.and Van Tienan, P. (2003) Stump the Experts: Panel Discussion at Teaching Tools 2003 Annual Workshop, Syracuse University, Syracuse, New York.
  
• Thieke, W. (2000) Payroll Made Easy: Developing a Web Based System for Student Employee Payroll. Paper and Poster Session presented at the Applied Computing Machinery Special Interest Group- University and College Computing Services Annual Conference, Richmond, Virginia.
  
• Brown, L., Bush, G., Kellogg, J., Kovalosky, J., O’Leary, N., Pearle, W., Thieke, W.  (1999) Panel: Regional Conferences that Work.  Paper Presented at the Applied Computing Machinery Special Interest Group- University and College Computing Services Annual Conference, Denver, Colorado.
  
• Thieke, W. (1996) A Model of Developmental Change in First-Year Students: Confirming Chickering's Theory. Paper Presented at the American College Personnel Association annual conference, Baltimore, Maryland.
  
• Thieke, W. (1994) A Model of Developmental Change in Freshmen Students: Confirming Chickering's Theory of College Student Development. Paper Presented at the Association for the Study of Higher Education annual conference, Tucson, Arizona.
  
• Thieke, W. (1994). A Model of Developmental Change in Freshmen Students: Confirming Chickering's Theory of College Student Development. Ann Arbor: Dissertation Abstracts International.
  
• Braxton, J., Smart, J., and Thieke, W. (1991) Peer Groups of Colleges and Universities Based on Student Outcomes. Journal of College Student Development, 32:302-310.

COMPUTER SKILLS

• Professionally trained in DOS, Windows 95 thru Windows XP, and Windows 3.1, Apple OS 7.X - OSX Troubleshooting, NT Server 4.0. and Novell Netware 4.11. Significant working knowledge of Windows 2000 Server and Novell Netware 5.
• Trained in basic and advanced HTML and basic web design. Significant experience in web page and site development for both outside organizations and in house sites.
• Proficiency in Microsoft Office Suite for Mac and PC, Filemaker Pro, Dreamweaver, Paint Shop Pro, and WordPerfect for Windows.
• Proficiency in hardware installation including cards, memory chips, disk drives, modems, etc., network configurations for both Macintosh and IBM PC's and software installation and configuration for many applications.
• Significant working knowledge of Adobe Photoshop, Freelance Graphics, Pagemaker, Approach Database, Microsoft Money, Quicken and Norton Utilities
• Familiarity and experience with SAS, SPSS, Stata, Minitab and Statview statistical packages as well as many discipline specific applications.
• Experience setting up network servers, hubs and switches including wiring, racks,etc.

PROFESSIONAL AFFILIATIONS

• NERCOMP (New England Regional Computing Program, an EDUCAUSE affiliate)
• EDUCAUSE
• NYCHES (New York Computing in Higher Education Symposium)
• SIGUCCS (Special Interest Group University and College Computing Services)
  • Nominated for election to SIGUCCS Governing Board, Spring 2005
  • Co-Chair of the 2003 Annual Conference, San Antonio, Texas.
  • State Captain- New York State, 2001- Present
• Teaching Tools Regional Conference
  • Steering Committee- 2003, 2004 Annual Conference, Syracuse, New York.

REFERENCES

• Available on request