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WILLIAM S. THIEKE
INFORMATION TECHNOLOGY SERVICES, 238 REILLY HALL
1419 SALT SPRINGS ROAD, SYRACUSE, NY 13214 (315)445-4599
THIEKEWS@MAPLE.LEMOYNE.EDU
EDUCATION
DOCTOR OF PHILOSOPHY IN HIGHER EDUCATION. School of Education,
Syracuse University. May 8, 1994.Concentration in Student Affairs Administration and
Student Development Theory.
MASTERS OF PUBLIC ADMINISTRATION. Maxwell School, Syracuse University.
May 7, 1983. Concentration in science, technology, and public policy.
BACHELOR OF SCIENCE. S.U.N.Y. College of Environmental Science and Forestry
at Syracuse. May 10, 1980. Graduated Cum Laude. Member Alpha Xi Sigma Forestry
Honor Society.
PROFESSIONAL EMPLOYMENT
INSTRUCTIONAL TECHNOLOGY CONSULTANT- LeMoyne College, Syracuse,
New York. November 1999- Present.
General Duties: Provide primary support for Faculty in the use of existing technology at
the College and research and develop new technology initiatives to enhance
instruction and assist faculty in supporting the educational mission o fhte College
ASSISTANT DIRECTOR, INFORMATION TECHNOLOGY SERVICES-
INSTRUCTIONAL TECHNOLOGY SUPPORT, Hamilton College, Clinton, New York.
December 1997-November 1999.
General Duties: Provide primary support and direction for the public computing labs,
distributed electronic classrooms and the administration of the student program for
Information Technology Services. Specific responsibilities include:
Support and maintenance of 7 public computing labs containing 81 Macs and
44 PC's connected to Novell, Windows NT, Appleshare and Unix servers.
Development and maintenance of the Server images supporting the public
machines.
Facility scheduling and coordination of public labs.
Setup and maintenance of 8 lecterns containing computers with data projectors
in standard classrooms for faculty use in instruction.
License purchase, renewal and distribution for specialty class software
Setup and maintenance of the campus Keyserver.
Creating & maintaining installers for keyed applications.
Hiring, Training, Payroll and Administration for 50 student staff.
Direct supervision of 34 students.
NDS administrator for server supporting the public labs
Chair of the New Student Connections committee responsible for planning and
implementation of network connectivity for all new students.
COMPUTER AND SOFTWARE SUPPORT SPECIALIST, OCM BOCES,
Syracuse, New York. September 1996 - December 1997.
General Duties: Provided technical support, repair and troubleshooting for IBM,
Macintosh, Novell Netware, Microsoft NT Networks, multiple software packages and
hardware issues.
Set up new Windows NT 4.0 server including establishment of peer-to-peer
network for Auburn Central Schools.
Trained in Windows 95, Microsoft NT 4.0 Server and Novell Netware 4.11
Specialized in setting up desktop security protocols for local users.
ASSISTANT TO THE DIRECTOR OF RESIDENCE LIFE, Syracuse University,
Syracuse, New York. July 1995 -June 1996.
General Duties: A full-time, temporary position responsible for all assessment
functions within the division; computing resources, including network setup and
administration, computer training, installations, troubleshooting, and hardware and
software purchases; development of new publications for the division, and revisions to
existing public relations materials and staff manuals; liaison with Admissions office for
opening weekend, perspective student tour days and the First Year Early Alert
program; and data analysis, special reports and research for the Director.
Provided technical support to professional staff in the establishment of new
network links between the Central office and the University's eleven residence
halls for 40 Macintosh computers. Coordinated the installation and redistribution
of computers and established training sessions for clerical staff on new software
applications.
COMPUTER CONSULTANT, SINGER TRANSPORT INC. , Syracuse, NY.
February 1995 - August 1997.
General Duties: Work directly with the President conducting selected inventory audits
and balancing company books with selected clients. Responsible for providing
computer support for inventory and financial data for the President.
Investigated an inventory shortage of $18,000 reduced companies responsibility
to only $1,500.
Developed an original computer program for the President to facilitate weekly
reporting of sales revenue and profit and loss statements to the company Board
of Trustees.
Developed an original "user friendly" inventory management program for
computer novices to reduce inventory problems. Program was interactive and
automatically printed all necessary paper records and tracked inventory of
selected commodities.
DIRECTOR OF STUDENT ACTIVITIES (Interim), Onondaga Community College,
Syracuse, New York. October 1993- August 1994.
General duties: Worked with the Student Government and campus clubs to develop a
comprehensive program of activities for a diverse population of 9000 students.
Monitored budgets totaling $600,000. Assisted Director of Athletics in developing and
maintaining all aspects of the College's Intercollegiate Athletic program, including
budget, scheduling, public relations, eligibility, and supervision of coaches.
Developed and implemented training for Student Officers, Senators, and other
student leaders.
Developed a proposal for the centralized coordination of scheduling of campus
activities, involving computerized booking and confirmations.
Revised the colleges off campus housing data base from paper to interactive
computer database.
Developed faculty resource guide for use by students and others for programs
and presentations.
Proposed and implemented a comprehensive revision of funding for the
colleges Intercollegiate Athletic Program. Provided for a stable base level of
funding from the student activity fees.
Proposed and implemented that Intercollegiate coaches become college
employees rather than employees of the Student Government Association,
providing more accountability for athletics.
Assisted in revising budget reporting format for the Student Government to
accurately reflect allocations and expenses for both fundraised and student
activity fee monies.
Assisted in revising the college's new student orientation to include increased
faculty interaction and a larger educational component.
Conducted a comprehensive review of the Intercollegiate Athletic program and
its compliance with Title IX. Made recommendation of additional women's teams
to bring the college into compliance.
DIRECTOR OF HOUSING AND OPERATIONS (Acting), LeMoyne College,
Syracuse, N.Y. February 1988 -June 1988.
General Duties: Coordinated housing assignments, Spring room lottery for all
returning students, room changes and furnishing orders for a 1350 bed residence
program.
DIRECTOR OF RESIDENCE LIFE, LeMoyne College, Syracuse, New York. July
1985- June 1988.
General Duties: Coordinated all aspects of a residence life program of 1350 students,
four professional staff and 38 Resident Advisors in five traditional residence halls,
three houses and student apartments with non-salary budget lines totaling $70,000.
Assisted in the coordination of judicial proceedings, facilities planning, summer
housing and conference operations, dining services, and housekeeping operations.
Participated with the Student Life Staff in determining campus policies and
coordinating campus events.
Chaired Alcohol Policy Task Force charged with developing a comprehensive
new alcohol policy to comply with change in the New York State legal drinking
age from 19 to 21 years of age. Responsible for implementing new policy in the
residence hall system and educating students on the changes.
Developed and tested a comprehensive Quality of Residence Life Survey to be
issued annually to students to gauge satisfaction with facilities and programs
offered.
Revised resident advisor staff selection procedures to make the process more
rigorous effective.
Proposed and implemented change from graduate student directors to full-time
masters-level professional staff in each of the residence halls.
Proposed and established functional duty offices in each of the residence halls.
Developed and implemented comprehensive evaluation process for all levels of
residence life staff.
Revised policies and took over coordination of room key distribution and
replacement for campus residences.
Proposed and assisted in the design of an enhanced building security and
electronic entry monitoring system.
Directed selection, training, staff development and evaluation of Professional
staff and Resident Advisors.
RESIDENCE HALL DIRECTOR, Syracuse University, Syracuse, New York. July
1983- June 1985.
General Duties: Managed and administered a 600 bed, freshman residence hall
including training, supervision and evaluation of two graduate assistants, 16 RA's, and
a receptionist. Participated in the development and co-taught leadership development
programs and advised student organizations.
GRADUATE STUDENT/ OTHER EMPLOYMENT
GRADUATE ASSISTANT, Division of Summer Sessions, Syracuse University,
Syracuse, New York. July 1989-June 1993.
General Duties: Worked as an administrative assistant responsible for monitoring,
compiling and reporting data on enrollments for 4500 students and income totalling
$7,000,000 for the Division.
Revised the reporting of enrollment and income data from paper and pencil
method to interactive computer spreadsheet programs.
Developed computerized data entry program using Lotus 123 to facilitate
reporting and summarization of daily enrollment statistics and financial
transactions for the Office.
Revised the Division's annual report to include enhanced graphics and
computerized and automated spreadsheets so that they updated automatically
from enrollment records.
Compiled and generated computerized annual report for the division.
Developed computerized data entry programs for selected office operations.
Assisted office staff in running main campus on-line course registrations and
office operations.
Coordinated installation and instruction for all hardware and software for the
Division's twelve computers. Acted as the informal network administrator and
computer troubleshooter for the division.
Assisted in the development and co-taught a hands-on science program for
children age 6-12 entitled "Exploring Science and Nature".
GRADUATE ASSISTANT, Department of Professional Development, Syracuse
University. October 1988- May 1989.
General Duties: Assisted with research, computer analysis, data entry, and the
Weekend Scholar Program for the Department of Higher Post-Secondary Education.
GRADUATE STUDENT COORDINATOR, Residential Dining Services, Syracuse
University. August 1988- August 1989.
General Duties: Supervised and coordinated hiring, payroll, training and staff
development for two assistant coordinators, 60 student managers and supervisors
and 450 student employees.
PUBLICATIONS AND PRESENTATIONS
Brown, L., Bush, G., Kellogg, J., Kovalosky, J., O’Leary, N., Pearle, W., Thieke,
W. (1999) Panel: Regional Conferences that Work. Paper Presented at the
Applied Computing Machinery Special Interest Group- University and College
Computing Services Annual Conference, Denver, Colorado.
Thieke, W. (1996) A Model of Developmental Change in First-Year Students:
Confirming Chickering's Theory. Paper Presented at the American College
Personnel Association annual conference, Baltimore, Maryland.
Thieke, W. (1994) A Model of Developmental Change in Freshmen Students:
Confirming Chickering's Theory of College Student Development. Paper
Presented at the Association for the Study of Higher Education annual
conference, Tucson, Arizona.
Thieke, W. (1994). A Model of Developmental Change in Freshmen Students:
Confirming Chickering's Theory of College Student Development. Ann Arbor:
Dissertation Abstracts International.
Braxton, J., Smart, J., and Thieke, W. (1991) Peer Groups of Colleges and
Universities Based on Student Outcomes. Journal of College Student
Development, 32:302-310.
COMPUTER SKILLS
Professionally trained in DOS, Windows 95 and Windows 3.1, Apple OS 7.X -
8.X Troubleshooting, NT Server 4.0. and Novell Netware 4.11
Proficiency in Lotus 1-2-3 and WordPerfect for Windows, Microsoft Office Suite
for Mac and PC, Filemaker Pro, Claris Homepage, and Assimilator and
PC-R-Dist Imaging Software.
Proficiency in hardware installation including cards, memory chips, disk drives,
modems, etc., network configurations for both Macintosh and IBM PC's and
software installation and configuration for many applications.
Significant working knowledge of Freelance Graphics, Pagemaker, Approach
Database, Microsoft Money, Quicken and Norton Utilities
Familiarity and experience with SAS, SPSS, Stata, and Statview statistical
packages.
Experience setting up network hubs and switches including wiring, racks,etc.
PROFESSIONAL AFFILIATIONS
SIGUCCS (Special Interest Group University and College Computing Services)
NYCHES (New York Computing in Higher Education Symposium)
NASPA (National Association of Student Personnel Administrators)
REFERENCES
Available on request
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