 |
|
ABC-CLIO
|
| U.S. and Canadian Customers Call
between 7:30 a.m. and 4:30 p.m. (PST) |
Sales through WALDO |
| Technical Support |
|
1-800-368-6868
Fax: 1-805-685-9685
|
mailto:webtech@abc-clio.com |
| Account Number |
|
|
Sales through |
|
AccessScience
|
| Internal Sales |
|
1-877-304-3225 |
Sales through NYLINK |
| Technical Support |
|
|
email:
AccessScience@romnet.com |
| Account Number |
|
|
|
|
American Chemical Society - Web Editions
|
| Internal Sales |
Michael Tavaris |
1-781-381-2820 |
E-mail: m_tavaris@acs.org |
| Technical Support |
|
8:30 - 5 eastern
|
email:
|
| Account Number |
2314236 |
|
a PI2 contract - Friday Group
|
|
BIOONE
|
| Internal Sales |
|
|
|
| Technical Support |
the status of your BioOne order or to ask billing
questions, contact Jeff Downing or Robert Watkins at (972) 851-8000
or (800) 843-8482. |
|
email:
http://www.bioone.org/cgi-bin/send-feedback.asp |
| Account Number |
|
|
|
|
BNA
|
| Technical Support |
BNA Plus (and search help) |
1-800-452-7773 |
|
| Contract Support |
Estelle Wilson |
240-314-1920
|
fax: 240-314-1950 |
| Sales |
Ann Tonelli |
|
email: "Anne
Tonelli" <ATonelli@bna.com> |
| Account Number |
|
|
|
| Books 24x7 |
| Internal Sales |
1-781-440-0550 |
Louis E. Mutty
Account Executive, Library Sales
Books24x7, A SkillSoft Company
Phone: 800.327.6960 Ext.4345
email: lmutty@books24x7.com
Cell: 603.860.2748
Fax: 603.821.5151
|
|
| Technical Support |
1-781-440-0550 |
|
email: feedback@books24x7.com
or support@books24x7.com |
| Account Number |
|
Product project mgr -
marc recs
- Jen Hillery
jhillery@books24x7
781-440-9328 |
|
|
Books in Print
|
| tech support not available on weekends or evenings
after 7:00 pm |
|
Sharon O'Connell
sharon.oconnell@bowker.com
866-688-0670
|
|
| Technical Support |
1-800-323-3288 |
|
|
| Account Number |
|
|
|
|
CCH
|
| Billing and Account issues |
1-800-449-6439 |
|
|
| Technical Support |
1-800-835-0105 |
|
|
| Account Number |
053605203 |
|
|
|
Choice Reviews
|
| Billing and Account issues |
|
|
|
| Technical Support |
|
|
|
| Account Number |
|
|
|
|
Conference Board
|
| Internal Sales |
Diane Mackie
Director, Associate Service
|
212-339-0242
|
diane.mackie@conference-board.org |
| Technical Support |
|
|
|
| Account Number |
|
|
|
|
CountryWatch
|
| Internal Sales |
|
|
|
| Technical Support |
support@countrywatch.com |
800-879-3885, ext 4
Monday through Friday, from 8:30 am to 5:00 pm (CST)
|
|
| Account Number |
|
|
|
|
CSA - Cambridge Scientific Abstracts
|
| Sales |
Chris Vander Groef
Account Representative
CSA - Cambridge Scientific Abstracts
|
P - +1 973 656 0690
cell phone - 201-274-5857 |
cvandergroef@csa.com
|
| Technical Support |
|
|
|
| Account Number |
|
|
|
|
Encyclopedia Britannica online
|
| Account Rep |
Patricia Salazar |
1-800-621-3900 x 6454 |
psalazar@eb.com
|
| Technical Support |
|
|
|
| Account Number |
|
|
|
|
Facts on File (FACTS.com)
|
| Technical Support |
1-800-363-7976 ext. 300 |
between the hours of 9:30 a.m. and
5:00 p.m. Eastern Time Monday through Friday. |
|
| Sales |
|
|
|
| Account Number |
|
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|
|
FIS Online
|
| Technical Support |
1-800-955-8080 or 212-413-7744 |
e-mail mergenthelp@mergent.com.
|
|
| Sales |
John Carino |
1-800-342-5647 x7768
|
|
| Account Number |
|
|
|
|
Gale / Infotrac
|
| Technical Support |
(800) 877 - GALE |
|
|
| Sales |
Nancy Harris |
585-243-9689
|
nancy.harris@gale.com |
| |
Kimberly Wilkes (inside sales) |
(800) 877 - 4253
x1941 |
|
| Sales - ebooks |
Barbara E. Miller
Account Manager-Print & eBooks
Gale
27500 Drake Rd.
Farmington Hills, MI 48331-3535
|
Phone: 1-800-877-4253 Ext. 1969
Fax: 1-248-699-8059 |
Email: Barbara.Miller@Gale.com |
| Account Number |
lemoyne_main
nysl_ce_lemoy
syra59218 - for BGMI
|
|
|
|
Grolier
|
| Technical Support |
|
|
|
| Sales |
|
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| |
|
|
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| Account Number |
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|
Hoovers
|
| Technical Support |
1-800-486-8666 |
|
|
| Sales |
through WALDO |
|
|
| Account Number |
155521
|
|
|
|
Innovative Interfaces
|
| Customer Services Website |
http://csdirect.iii.com |
requires username and password - See Rob for both |
|
| Tech support |
1-800-878-6600 |
code: lemoy |
|
| ISI securities |
| |
Mark Lambley
(sales)
|
<mlambley@securities.com> |
|
|
email
|
purias@securities.com |
Paty Urias
(our client services rep) |
|
| phone |
(212)-610-2933 |
Client Services |
888-474-4463 |
|
ITER
|
|
email
|
iter@fis.utoronto.ca |
|
|
| phone |
(416) 978-7074 |
|
|
|
Jstor User Services
|
| Technical Support |
Phone: (734) 998-9101, (888) 388-3574
(toll free)
Fax: (734) 998-9113 |
email: jstor-info@umich.edu
|
301 East Liberty, Suite 310 Ann Arbor,
MI 48104-2262 |
| Sales |
|
|
|
| |
|
|
|
| Account Number |
|
|
|
|
Knovel
|
| Technical Support |
1-866-303-3336 |
|
|
| Sales |
Kevin Batt
Academic Sales Manager
Knovel Corporation
455 Channing Avenue
Westfield,NJ 07090 |
Phone-1-877-566-8359
Fax- 908-928-0460
Cell-908-875-9515
kbatt@knovel.com
|
|
| |
|
|
|
| Account Number |
|
|
|
|
Lexis Nexis Academic Universe
|
| Customer support |
billing:
1-800-638-8380
Search strategy, db content:
1-800-897-3419
|
email: academicsupport@lexisnexis.com |
thru NYLINK |
| Customer number - Bill group |
112TH0 [t h zero]
115ZXT
|
Gwendolyn Bole
Regional Library Representative
800-638-8380
202-232-8702
|
Subscriber
Resources |
|
MD Consult (Elsevier)
|
| Sales |
Mary Swenson
508-533-3517
m.swenson@elsevier.com
|
Gale Schlogl
314-453-4122
or 1-877-857-1047 # 5
g.schlogl@elsevier.com
|
|
|
NBER
|
| Customer support |
|
|
|
| Sales |
Diane Birnbaum |
617-349-3955
|
subs@nber.org |
|
netadvantage (S& P)
|
| Customer support |
800-852-1641
|
help desk - 800-532-4536
|
Account #: 9900286909 |
| Sales Rep |
James Postel |
1-212-438-4228
|
|
|
netLibrary
|
| Customer support |
Call OCLC
1-800-848-5800
|
or Netlibrary at 1-800-413-4557 -
ask for customer support M-F 9-5 mountain time
|
|
| Sales Rep |
Sherry Macmore |
1-800-413-4557 X 8919
|
Thru NYLINK |
|
NISC
|
| |
|
|
|
| Technical Support |
|
|
|
| Account Number |
|
|
|
|
New York State Library/ Empirelink
|
| Help Desk |
(877) 277-0250 |
8:00am-4:00 pm Mon-Fri |
|
|
NYLINK
|
| Toll Free Number |
800-342-3353
|
|
NYLINK
Website |
| Cooperative Purchases Electronic Resources Reps |
Nancy Steele
Sr. Network Liaison Officer
Reference & Internet Services
|
steelen@nylink.suny.edu |
|
| |
Tatiana Sahm
Library Products and Services Librarian
|
sahmt@nylink.suny.edu |
|
| |
Jen Stelling
Library Products and Services Librarian
|
stellingj@nylink.suny.edu |
|
| OCLC Subscription DB Rep. |
Gunning, Ann |
gunninga@nylink.suny.edu |
|
|
OVID / SilverPlatter
|
| Technical Support |
1 800 343 0064 x720 |
support@silverplatter.com |
sales through WALDO |
| ACCNT CODE: lem999 |
|
|
|
| Justin Iacobucci
Account Manager NY
|
1 800 343 0064 x210
cell - 508-942-4340
|
our sales contact at
silverplatter for the Waldo
account
|
jiacobucci@ovid.com
|
|
Oxford English Dictionary
|
| Tech Support |
1-877-304-3221 |
support@oed.com
|
|
| Customer # |
000001257 |
we can change the IP number ranges ourselves
- see instructions / username and password in OED folder
|
|
|
PROQUEST
|
| Internal Sales |
Gary Katz |
1-800-521-0600 x 3017 |
|
| External sales |
Ed Yarnell |
845-692-3295 cell 845-304-2514 |
ed.yarnell@il.proquest.com |
| Technical Support |
800.889.3358 |
Crystal Doughtery
|
email: tsupport@umi.com |
| Account Number |
orgnum : 12011 |
|
www.umi.com/whoami |
|
REFWORKS
|
| Sales |
Willie Sayyad |
301-961-6779 |
email: wsayyad@csa.com |
| External sales |
|
|
|
| Technical Support |
775 327-4105 |
|
|
| Account Number |
B26531
|
|
|
|
Reuters Business Insight
|
| Internal Sales |
Miss. Mychau Phan, Msc.
Business Development Manager
|
Tel: +44 (0) 207 675 7288
Fax: +44 (0) 207 675 7533
|
Email: mphan@rbi-reports.com |
| Technical Support |
|
|
|
| Account Number |
|
|
|
|
RIA - Academic Advantage & Checkpoint
|
| Billing and Account issues |
|
|
|
| Technical Support |
1-800-431-9025 Prompt 4 |
|
|
| Account Number |
Account Num 49495177 |
|
|
|
ScienceDirect (Elsevier)
|
| Sales - our rep. |
Kortney Boak |
k.boak@elsevier.com |
phone:(212) 633-3803
(212) 633-3880 (fax) |
| Sales Assistant |
|
|
|
| Technical Support |
1-888-615-4500 |
|
email: |
| Account Number |
|
|
|
|
SerialsSolutions
|
| Technical Support |
1-866-SERIALS (737-4257) |
www.serialssolutions.com/ci |
|
| |
|
Tim Granquist |
1-866-SERIALS (737-4257) Ext. 13 |
| |
|
Brian Methe |
1-866-SERIALS (737-4257) Ext. 16 |
|
STAT-USA
|
| Technical Support |
|
|
|
| Account support |
has to go through Liz Dopp at RIT |
|
|
|
Westlaw
|
| Customer Service |
1-800-328-4880 |
mention that this is a
Westlaw Academic account! |
They will need
to transfer you to Westlaw Academic support. |
| our sales rep |
Linda Berghorn |
1-607-642-8576
|
linda.berghorn@westgroup.com |
| Inside sales |
Sedrick Page |
1-800-328-9352 x88886 |
sedrick.page@thomson.com |
| account number: |
1000755577 |
ip for tracing 163.231.237.199
|
|
|
Wilson Company - Wilsonweb
|
| Tom Nelson |
Sales support |
1-800-367-6770 x 2401 |
tnelson@hwwilson.com |
| Sherry Sullivan |
Our Salesperson |
Phone: 908-788-0862
vmail: 800-367-6770, x 2702
Fax: 908-788-7286
ssullivan@hwwilson.com
|
|
| Delores Clark? |
payments |
x 2431 |
|
| Technical Support |
|
1-888-648-9474
|
|
| Account Number |
120833 |
|
|
|
Our IP numbers
192.231.122.*
192.231.123.*
192.231.124.*
192.231.125.*
|
|
Proxy info
All links which go through proxy use 192.231.122.50 as the IP
number (it is the IP number of SIMON
|
|
|
